MPN ProCareTM is a complete customer support service for Microsoft Project and Portfolio Server clients. The MPN ProCare service addresses the infrastructure, application and end user support needs of your entire organization. MPN ProCare is delivered by MPN’s Microsoft certified and highly experienced MS Project and Portfolio professionals, assuring that you get the best advice in the PPM industry.  MPN ProCare services have been designed based upon what clients have told us is most important to them:   Flexibility We understand that your support needs are unique. The MPN ProCare service plans take into consideration your internal technical and functional expertise. We work with you as a part of your support channel in the appropriate capacity that your organization needs. With MPN ProCare, you are getting a plan that meets your unique needs.
Knowledge Transfer Knowledge transfer is an integral part of our approach. We know that it is important that you build internal capabilities to problem solving.   We help you build your knowledge by providing detailed reports that include the discussions that took place during the research of a specific problem along with the details of the final resolution.   Proactive Services All MPN ProCare support plans include a proactive approach to keeping your Project and Portfolio applications optimized based upon your specific needs.   Our services include planning and guidance in addition to timely response to support requests as they arise. MPN ProCare is designed as a solution for your post deployment support.
All MPN ProCare service plans include the following services:    Q & A You’ve got questions, well we’ve got answers! Ever wish you could ask a question of a Project Server or Portfolio Server expert and get a timely answer? Well now you have it. Included with every MPN ProCare plan is an email based questions & answers subscription. Just email your question to the MPN support service, and one of our experts will promptly get back to you with the information you are looking for. Whether it is a question about creating an enterprise project template, or how to update a lookup table, we’re here to help.  Proactive management and application of patches With MPN ProCare there is no need for you to worry about which patch release to apply and when, because we will do that for you. We will monitor for the release of all applicable patches; ensure that they have been properly tested; and then recommend whether or not they should be applied to your system.   Break/Fix MPN’s highly experienced technical resources have the training and experience to help resolve any problems that you may be experiencing with you r Project and/or Portfolio implementations. Whether its problems with your Project Server Queue or  errors in the publishing of a project, our support professionals have the skills to help you resolve these issues in a timely manner.   We understand the importance of keeping your system running smoothly and your end users free of system-related issues. That’s why we take each and every issue seriously and we work diligently to resolve them as thoroughly and quickly as possible. Detailed and Accurate Usage Statements With MPN ProCare, no need to ask, as once a month you will receive a detailed statement explaining your support usage, resolved and unresolved items including any discussion and resolution information, and any announcements for any upcoming recommended activities.         MS PROJECT NOW! has support plans to fit every need and budget.  Please contact us today to discuss our MPN ProCare services in detail, and how they can help your system and user community run smoothly all year round.

Microsoft Project Server 2003 Mainstream Support expired on April 14, 2010.    Good News! You can still receive Project Server 2003 support.   Minimize your risk of downtime and maximize the performance of your implementation!